Return and Exchange Policy
Thank you for choosing ZF Naturals. Please read our Return & Exchange Policy carefully if you wish to return a product. If your request meets our policy criteria, we will be happy to assist you.
General Conditions:
- Returns or exchanges are only accepted within 6 days of receiving the product.
- Sale or discounted orders are not eligible for return or exchange.
- A valid reason must be provided for the return or exchange.
- After 6 days, no returns or exchanges will be processed.
Products Not Eligible for Return or Exchange:
- Sale Orders / Discounted Products
- Products purchased from pop-ups/exhibitions
Return Process:
- Initiate Return: Log in to your account on zfnaturals.com or provide your reason and attach a picture on our WhatsApp number.
- Approval: Our team will review your request. If eligible, we will approve the return and arrange for a reverse pickup.
- Quality Check (QC): Once the product reaches us, it will undergo a QC process. If it passes, a store credit will be issued. Please note that PKR 260/- will be deducted from the store credit for logistics, prepping, and packaging purposes.
Note: This return policy applies only to prepaid orders.
Important Instructions:
- Ensure the product is in the same condition as when received. Used or altered products will not be accepted.
- Record an unboxing video of the package before opening the courier seal to claim any physical damage or missing products. Returns/exchanges for damaged or defective products require valid video proof.
- Clearly mention your order number and contact number on the package when returning it.
- PKR 260 will be deducted for all returns/exchanges for logistics, prepping, and packaging purposes.
Refund and Store Credit:
- Bank Refunds: WE DO NOT OFFER BANK REFUNDS. All refunds are provided as store credit.
- Store Credit: Store credit will be issued after deducting PKR 260 and can be used for future purchases or gifting. Store credit will be sent directly to you via email.
Contact Us:
For any issues or assistance, please write to us at customersupport@zfnaturals.com